I never fancied myself as a reviewer of restaurants as food is subject to personal tastes. One mans meat etc.....but this time I just had to say something
I took my sister and her partner to a branch of my favourite cafe for lunch and expected to have a fuss free lazy afternoon.
We arrived on time and as expected we had to wait to be seated. i dont mind waiting but i do mind the lack of communication and the lack of a smile, I think smiles are too expensive in this place, They made us wait with no greeting, not even a "I'll be with you in a minute". we were ignored as they walked and stood chatting in front of us to set up a new digital interactive customer thingy.
|good food....but water glasses were always empty|
The restaurant was not full,we were just made to feel like we were an encumbrance and the staff wished we were somewhere else and not sitting in the restaurant trying to have a relaxed meal ..
Its one of my favourite chain of restaurants in Singapore and I frequent the one at Palais Renaissance alot.....the one at Dempsey, Harding Road is a beautiful place in a perfect setting for lazy afternoon lunches, food is good but the service staff are pretentious and obviously not interested at all in serving anyone.
It pains me that common courtesy and a simple smile was totally not forthcoming. While I sympathise with the wait staff as some customers are very difficult, I still think that if you take a job serving people you should be service orientated.
So while I may still go to the cafe at Palais Renaissance, I hesitate to head out to Harding road to be treated like something the cat dragged in.