I am writing this so that someone else can benefit from the frustration and anxiety that I have had during the process to apply for a new passport in efficient Singapore. I have listed out step by step on how it is to apply for a passport in Singapore. If you are of the general population that has their last name before your given name, then you shouldnt bother to read this as the system allows you to submit and all your information is in the correct order.
If you dont have a last name or like me your last name is after your first name.... good luck
step 1 - download the IC Photo app on your smart phone
step 2 - Look for a white wall in your home, if you do not have one, then well then skip to step 13
step 3 - take the picture, make sure the picture is correct and save it
step 4 - go online and submit an application via the ICA website.
step 5 - once done, go to preview so that you can see if your information is correct. It isn't. My last name isn't listed in the correct place
step 6 - try to edit my name
step 7 - slam computer shut as you cant edit name as its auto populated
step 8 - write in to ICA - wait 3 days for a reply
step 9 - reply doesn't answer the question on why my last name is in the wrong place as my current passport got it right but this online version is wrong
step 10 - have a coronary because the reply also states that in Singapore we don't recognise last names, as we are a multi cultural country yet chinese names have no problem.... call bullshit and slam computer shut
step 11 - search on ICA website on where to collect application form as I don't have a printer so can't just download and print one as ICA seems it wants everyone to do. No clear information...
step 12 - finally get to speak to ICA - explain my last name scenario, told to submit a hard copy as its 'safer'. told I can collect a form at the post office. told to get a passport photo taken from my neighbourhood as ICA building doesn't have the photo booths anymore
Step 13 - Go find a photo booth. Lady says straighten your hair for the picture???? No I have curly hair, its going to look like this. Take off your glasses??? why?? reflection... its biometric, they will ask you to take your glasses off at immigration anyway... errr ok.
step 14 - stare at photo and notice lady 'smoothed" my hair down.... think WTF but accept the pictures anyway
step 15- go to Post office to get application form. told at the post office that application is only for submission at the post office..
step 16 - leave post office as I want to submit directly at ICA to minimise risk of last name being thrown around at the wrong area
step 17 - take the bus to ICA, get the form, fill it up and stick idiot picture on it and slip it in the box for applications
step 18 - exit ICA and take the bus home
step 19 - get home and cross fingers the photo is accepted and try to relax with a green tea.
step 20 - write in feedback on ICA website
step 21 - have anxiety till I hear from ICA
